The National Telecommunications Regulatory Agency (ANRT) provides users with this informative guide in a questions / answers format, to provide clarification regarding the possibility of appeals and complaints in cases of disputes and to ascertain anticompetitive practices.
The customer should first make a complaint directly to the sales office of the telecom operator or send it by registered mail.
The customer will also need to enquire about the time and conditions of admissibility of the claim, especially if it is a claim on an invoice.
Apart from the cases for which the means of recourse are specified in the contract, the subscriber may address his complaint to:
